Terms of Use (“Terms”)

May 21, 2020

1. General

Please read these Terms of Use (“Terms”, “Terms of Use”) carefully before using the https://www.banilaco.sg/ website (the “Website”) operated by BANILACO (“us”, “we”, or “our”).

Your access to and use of the Website is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Website.

By accessing or using the Website you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Website.

2. Delivery Policy

2.1 Banilaco.sg offers the shipping option of couriers services and same-day delivery only. This is to ensure that the package is trackable and requires signing off by our receiving parties. This ensures our customers are always updated on the delivery process and also helps prevents disputes in case of missing package claims.

2.1 Our policy is to try to despatch all orders within 2 business days and delivery time is normally 1-3 business days within Singapore and 3-15 working days for international orders. For the same-day delivery option, kindly note that it will be delivered on the same day only if you have placed the order before 1 pm on weekdays. For all orders placed after 1 pm or over the weekend/PH, under this shipping option, we will dispatch it before noon on the next working day.

2.2 We use Ninja Van for local and or FedEx/DHL for International orders. However, we may decide to switch the delivery company for some shipment under necessary circumstances without pre-notice. In any case, we will always ensure to inform our customers about the final delivery company and corresponding tracking details.

2.3 If you order goods from the Website for delivery to one of the International Delivery Destinations (outside Singapore), your order may be subject to local custom procedures, which may includes permit application, import duties and taxes which are applied when the delivery reaches that destination. Please note that the charges and import procedure will be according to local regulations and we have no control over the process. You will be responsible for payment of any such import duties/taxes as well as obtaining import approval. Please contact your local customs office for further information before placing your order. In case you reject to receive the delivery, the package will be sent back to us and all cost, including but not limited to delivery, duties, taxes incurred will be deducted from the amount

2.4 We will deliver all Products comprised in your order in one delivery. We will deliver directly to the delivery address specified in your order. Please see delivery information for details of where we deliver and the available delivery options. We cannot deliver items within the same order to multiple addresses. Deliveries will be made to your door. We are not responsible for any additional carrying or positioning of products ordered.

2.5 Purchases through our online store is purely for personal consumption only. Any single order above 5pcs will be automatically regarded as bulk purchase. In such cases, we reserve the right to make separate delivery and billing arrangement. Please contact us in case of wholesale or bulk order request.

3. Price Policy

3.1 Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.

4. Payment Policy

4.1 On Banilaco.sg you can pay with Credit/Debit Card (Visa, MasterCard, American Express, Maestro, and Visa Electron etc), Google Pay or Apply Pay . All payments are securely processed through Stripe.

4.2 We accept payments in SGD. You may pay with debit/credit card from different currency and conversion rate will be based on your bank offer. Please check the applicable exchange rate with your card issuing company.

4.3 We cannot complete your order until you have paid for it in full. Payment can be made by most major credit or debit cards, by completing the relevant details on the “Order Summary” page.

4.4 All credit/debit cardholders may be subject to validation checks and authorization by the card issuer. If the issuer of your card refuses to authorise payment we will not accept your order and we will not be liable for any delay or non-delivery and we are not obliged to inform you of the reason for the refusal.

4.5 Banilaco.sg do not store any Credit/ Debit card details. All transactions are passed directly to Paypal who is responsible for secure card processing before handing order back to us.

5. Cancellation, Returns and Refund Policy

5.1 Once an order has been processed we are unable to cancel it (or any part of it). We cannot stop an order once you have “Checked Out”.

5.2 Where you decide to cancel an order after we have dispatched the Products, you will be under a duty to return them to us, at your own risk and cost. If you decide to cancel, please inform us of the cancellation request in advance so we may identify the incoming package. All such Products should be returned within 10 days after the Products have been delivered to you. Until such time as they are returned, you must retain possession of the Products and take reasonable care of them. You should return the Products to us unused (except to the extent reasonably necessary to examine them), and in the same condition in which you received them together with the original Product packaging, by one of the means set out in our returns procedure.

5.4 After you cancel your order and once we receive the Products, any sum debited by us to your credit/debit card will be refunded less delivery cost. We will notify you of your refund via e-mail within 5-7 working days if the cancellation is confirmed. We will usually refund any money received from you using the same method originally used by you to pay for your purchase. Refunds for Products purchased as gifts can only be given to the credit/debit card of the person who placed the order. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of you canceling your order. The total days needed for refund is completely dependent on the card processing company after we submit the refund request.

5.5 If any Product you purchase is damaged, faulty or incorrect, when delivered to you we may offer an exchange or refund as appropriate, in accordance with your legal rights. If the product is damaged upon receiving, please obtain a sign off from the delivery company as proof of damaged during delivery before submitting it to us. If you believe a Product is faulty, you should return the Product to us in accordance with the returns procedure. If you have any questions regarding returns, please contact us.

5.6 Our policy on cancellations, returns, and refunds does not affect your statutory legal rights.

6. No Warranty for the website and/or the Materials

This website and the Materials are provided “as is”, “as available”.

Banila Co does not warrant the accuracy, adequacy or completeness of this website and/or the Materials and expressly disclaims liability for errors or omissions in the Materials. No warranty of any kind, implied, express or statutory, including but not limited to the warranties of non-infringement of third party rights, title, merchantability, satisfactory quality and/or fitness for a particular purpose, is given in conjunction with the Materials and/or this website.

Banila Co does not warrant that any of the Materials or that this website will be provided uninterrupted or free from errors or that any identified defect will be corrected; further, no warranty is given that this website and the Materials are free from any virus or other malicious, destructive or corrupting code, programme or macro.

7. Links to external websites

Banila Co makes no representations as to the security, quality or propriety of any websites which may be accessed through this Website. Connected websites accessed through this Website are independent websites over which Banila Co does not exercise any control, whether financial, editorial or of any other kind and are not in any way endorsed by BANILACO.

8. Security and virus protection

BANILACO will not be liable to you for any direct, indirect, consequential, special or other damage resulting from the transmission from this Website to your computer systems of viruses, worms, trojan horses or other destructive items, however caused, such damage to include, without limitation, loss of profits, interruption to business, loss of the whole or any part of a programme or any data howsoever stored whether saved on a computer system or otherwise.

9. Downloading And Printing Material From The Website

All text and graphics displayed on this Website and the selection or arrangement thereof are the copyright of BANILACO. You are granted permission to electronically copy and print in hard copy portions of this Website for personal and non-commercial use. Any use of materials on this Website (including but not limited to reproduction for purposes other than those noted above and modification, distribution or republication) without the prior written permission of Banila Co is strictly prohibited.

10. Intellectual Property

All trademarks, product names, brand names, company names, titles, copyrights or logos cited herein are the trademarks, trade names or copyrights of their respective owners. No permission is given by BANILACO in respect of the use of any such trade-marks, product names, brand names, company names, titles, copyrights or logos.

11. User Comments, Feedback And Other Submissions

All comments, feedback, suggestions, ideas and other submissions disclosed, submitted or provided to BANILACO on or by our Website or otherwise disclosed, submitted or provided as a result of your use of our Website (collectively referred to as “Comments”) shall be and remain as BANILACO’s property. Such disclosure, submission or provision of any Comments shall constitute an assignment to BANILACO of all worldwide rights, titles, interests in all copyrights and other intellectual properties in the Comments.

BANILACO shall own exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments.

BANILACO is and shall be under NO obligation to: (a)Maintain any Comments confidentially; (b)Pay to user any compensation for any Comments; or (c)Respond to any user Comments

You agree that no Comments submitted by you to our Website will violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary rights. In addition, you agree that no Comments submitted by you to our Website will be or contain defamatory or otherwise unlawful, abusive or obscene material. You are and shall remain solely responsible for the content of any Comments you make.

You agree that BANILACO may use and/or disclose information about your demographics and your use of our Website in any manner that does not reveal your identity. By participating in our Website contest, promotions, and/or requesting promotional information or product updates, you agree that BANILACO may use your information for marketing, promotional and other business purposes.

12. Exclusion Of Liability

Your use of any information or materials on this Website is entirely at your own risk, for which BANILACO shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet
your specific requirements

13. Termination

BANILACO may terminate or suspend access to our Website immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.


14. Changes

BANILACO reserves the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 (change this) days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

Contact Us

If you have any questions about these Terms, please contact us at:

BANILA Official Store Singapore



[email protected]

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